Our top picks in Professional & Technical


	Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know by Jeffrey Gitomer 01 September, 1998 $21.00 (list price $30.00) ISBN: 188516730X Customer Rating:

	Understanding by Design by Grant Wiggins and Jay McTighe 28 December, 2000 $24.80 (list price $24.80) ISBN: 013093058X Customer Rating:

	eBay Secrets : How to create Internet auction listings that make 30% more money while selling every item you list by Steven Ellis White and Bryon Krug 24 February, 2004 $7.77 (list price $7.77) ISBN: B0001MD1K8 Customer Rating:

	The Heart of Change: Real-Life Stories of How People Change Their Organizations by John P. Kotter and Dan S. Cohen 01 August, 2002 $16.97 (list price $24.95) ISBN: 1578512549 Customer Rating:

	Hope Is Not a Strategy: The 6 Keys to Winning the Complex Sale by Rick Page 24 March, 2003 $10.47 (list price $14.95) ISBN: 0071418717 Customer Rating:

	Leadership by Rudolph W. Giuliani and Ken Kurson 01 October, 2002 $17.65 (list price $25.95) ISBN: 0786868414 Customer Rating:

	The Corporation: The Pathological Pursuit of Profit and Power by Joel Bakan 10 March, 2004 $17.00 (list price $25.00) ISBN: 0743247442 Customer Rating:

	What the Best College Teachers Do by Ken Bain 30 April, 2004 $15.37 (list price $21.95) ISBN: 0674013255

	In Defense of Globalization by Jagdish Bhagwati 01 January, 2004 $19.04 (list price $28.00) ISBN: 0195170253 Customer Rating:

	McGraw-HIll's GED : The Most Complete and Reliable Study Program for the GED Tests by Patricia Mulcrone 11 September, 2001 $13.27 (list price $18.95) ISBN: 0071381791 Customer Rating: